Shipping Policy

We are going to proceed your order once payment recieved. And arrange for shipping within 1-3days for small order (below RM 500), 1-7days for medium order (above RM 500), 1-14days for big order (above RM 1500)

All product price is excluding shipping charge. so you have to bare the shipping cost. However, we do offer discount or free shipping during promo period. 

Do consult with admin for further info. 

Return Policy

Please read and understand our store’s returns and exchange policy before any purchase. All goods sold are non-exchangeable and non-refundable unless otherwise stated below. We strictly do not accept change-of-mind returns or exchanges- there are no exceptions to this.

 

SECTION 1-RETURN POLICY

Our return policy covers all regular-priced items and is valid for 7 days from the date of purchase. Returns are only accepted for defective items or items grossly misrepresented in product listings. To be eligible for a return, your item must be unused and in its original condition, with original tags and/ or packaging intact.

We do not accept returns on sale and promotional items, as well as returns of regular priced items beyond the stipulated time period.

If you meet the above criteria and would like to apply for a return, please contact us at +6011 28707545. We will provide the return address to you. Return postage costs is to be borne by the buyer and is non-refundable. A trackable shipping service or shipping insurance is highly encouraged as an exchange will only be processed upon receipt of the original item. Once your return received and inspected, we will contact and notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

 

SECTION 2- EXCHANGE POLICY

By default, you will be provided with an exchange for the returned product. In the event that the item is out of stock, you can option to exchange for any other available item or receive a refund on the purchase (if the refund policy below is met). For exchanges to other available items of lower value, no refund will be given for the difference in amount. For exchanges to other available items of higher value, you will be required to pay for the difference in value.

On a case-by-case basis, we may favorably consider your request to exchange an item. If an exchange is accepted, please note that a postage and handling fee of RM10 will be charged to cover the postage and administrative aspects of the return.

 

SECTION 3 – REFUND POLICY

A refund (on the original amount paid for the returned item) will only be available if your returned item is out of stock. Shipping costs are non-refundable. If your refund request is approved, it will be processed and a credit will automatically be applied to the provided bank account, within 21 business days.

Note: if you do not receive your refund after 21 business days, please contact us.